From frustration to flow: real-time service finding for clinicians
The Health and Care Expert is redefining how clinicians access service information, making it faster, smarter, and radically more intuitive. Clinicians simply open the tool and ask for service details or describe the needs of their patient. The agent asks relevant questions and determines the right service for their patient. The tool occupies a unique position at the intersection of AI, service navigation, and clinical decision support. The Health and Care Expert could save millions in wasted bed days, avoiding admissions and preventing ill health through earlier access to services, as well as giving back hours of clinical time.
“The Health and Care Expert is the future, in seconds, I found a service I didn’t even know existed! My patient left A&E 10 minutes later, referral in hand.”
The Health and Care Expert provides professionals smarter navigation for longer, healthier lives
Clinicians face a constant challenge: keeping pace with thousands of health, social care, and community services, each with its own eligibility criteria, referral process, and ever-changing availability. Information is scattered across outdated, clunky services directories, making it hard to know what’s accessible, appropriate, or even still running. The lack of visibility leads to missed opportunities, inappropriate referrals and even unnecessary hospital admissions. All of which wastes hours of clinicians' time, impacts patient outcomes and erodes trust in the system.
The Health and Care Expert: the market leading solution in service finding
The Health and Care Expert cuts through the complexity and helps frontline professionals find the right service, fast. Whether it’s a diagnostic clinic, support for a patient with Dementia, or a community MSK pathway, The Health and Care Expert makes discovery intuitive, intelligent, and localised. This is the future of service finding: AI-powered, built for health and care professionals, and right in workflows.
In 2025 the Health Foundation identified clinician decision support tools provided one of the highest ROI of all technology investments for releasing staff time
20%
Emergency Department attends and 1 in 5 admissions are avoidable
£3.5M+
Savings in resource costs in fully automating directories of services nationally.
£100M
A modest 5% reduction in delayed discharges through efficient service navigation could save c.£110 million annually.
Trust from expertise
Building on over 30 years of combined NHS experience, our founders have seen first hand how manual, outdated directories and fragmented pathways delay care, prolong hospital stays, and miss vital prevention opportunities.
The Health and Care Expert solves this by modernising outdated service directories and delivering instant answers to frontline professionals, so they can find the right service, at the right time, for every patient.
Hello Hugo: AI service navigation on every professional's mobile
The solution: we cut through the complexity so frontline professionals find the right service, fast. Whether it’s a diagnostic clinic, support for a patient with Dementia, or a community MSK pathway, Hello Hugo makes discovery intuitive, intelligent and tailored to your local protocols.
Out of area patient? New service criteria? New to the patch? Out of Hours?
The challenge: thousands of health, social care and community services with their own eligibility criteria, referral processes and availability. Information is scattered, outdated and clunky to find - making it hard to know what service is best or even open today. The result: inappropriate referrals and admissions - wasting money, professionals' time and worsening outcomes.